Refund and Returns Policy

Effective Date: January 2, 2025

At DisplayKaliWorld, we want you to be completely satisfied with your purchase. Our Refund and Returns Policy is designed to offer clarity on how we handle returns, exchanges, and refunds. Please read this policy carefully to understand your rights and the process for returning or exchanging products.

1. Return Eligibility

To be eligible for a return, your item(s) must meet the following criteria:

  • The item must be in its original, unused condition with all packaging, labels, and tags intact.
  • The return request must be made within 30 days of receiving the product.
  • Certain items are non-returnable due to health and safety reasons (e.g., opened electronics, personal care products, etc.). These will be clearly marked as non-returnable on the product page.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at support@displaykaliworld.com with your order number and details of the item(s) you wish to return.
  2. Return Authorization: We will review your request and provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for returning the product.
  3. Shipping the Item: Once you have received the RMA number, securely package the item(s) and ship it back to us using a traceable shipping method. The customer is responsible for the return shipping costs unless the return is due to a defect or error on our part.

3. Refunds

Upon receiving and inspecting the returned item(s), we will process your refund. The refund will be issued to the original payment method. Please note the following:

  • Processing Time: Refunds are typically processed within 5-7 business days of receiving the returned item. Your bank or credit card provider may take additional time to reflect the refund in your account.
  • Partial Refunds: If only a portion of your order is returned, you will receive a partial refund based on the value of the returned items.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at support@displaykaliworld.com. We will assist you in processing your exchange. Please note that exchanges are subject to availability, and the customer is responsible for the shipping costs of both the returned item and the exchanged product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@displaykaliworld.com. We will:

  • Provide you with instructions on how to return the damaged or defective item.
  • Offer a full refund or replacement at no additional cost to you.
  • Cover the cost of return shipping for defective items.

6. Non-Returnable Items

The following items are non-returnable:

  • Products that have been opened or used (unless defective).
  • Gift cards, downloadable software, and other non-returnable services.
  • Any product not in its original, unused condition or missing parts.

7. Return Shipping Costs

  • Customer Responsibility: Unless the return is due to a mistake on our part (e.g., sending the wrong item or defective product), the customer is responsible for the return shipping fees.
  • Free Return Shipping: In the case of defective or damaged items, DisplayKaliWorld will cover the return shipping cost.

8. Late or Missing Refunds

If you haven’t received your refund within the processing time, please:

  1. Check your bank or credit card account.
  2. Contact your bank or credit card provider as there may be delays.
  3. If the issue persists, please contact us at support@displaykaliworld.com, and we will investigate the matter.

9. Changes to the Refund and Returns Policy

We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated date. Please review this policy regularly to stay informed about how we handle returns and refunds.

Contact Information:

  • Address: 5678 Tech Park, Suite 101, Silicon Valley, CA 94025, USA
  • Phone: +1 (800) 596-6595
  • Email: support@displaykaliworld.com
  • Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (PST), Saturday – Sunday: Closed